Adobe Encore DVD 1.0 for Win

Customer Reviews

Average Customer Review




Horribly Buggy Software, February 13, 2007
By Robert W. Gomez (Chicago, IL United States)
They had their heart in the right place with this software, but apparently their brains were on vacation. This is NOT worth the price tag. If you try to build anything with a slight degree of complexity, the program will crash and destroy all your work. Google it, this is not an isolated problem. This is alpha software that was rushed out and is not ready for prime time. I have seen the same problems in versions 1,1.1, 1.5 and (to a slightly lesser degree) 2.0.



I like it, but..., December 6, 2005
By R. Gunderson
This was the 2nd DVD authoring I've used. The first was one of the Roxies, which was really simple and easy to understand. When I got Adobes DVD software, I was very confused. But like one of the other reviews said, I just needed to read up it. After doing so, I figured out how to do a lot of creative things (and I'm still learning) by mixing in Photoshop.
It would be really nice if it came with more templates, but I guess that just gives me more room to be more creative.




Too bad to be true, November 25, 2005
By Droombeeld (Netherlands)
Spent (and lost) so many hours on the subtitles and still the same result: CRASH CRASH CRASH!!!!

(To prevent questions and for information:
Same result on SEVEN!!!!! completely different configurations including combinations of Encore 1.0 and 1.5 on those configurations.
Clean installs, various OS-ses, disk- and peripheral solutions (internally and externally), big machines, small machines)

Why is Adobe so quite after all those complaints about not being able to handle subtitles properly? I'll give you the answer later.

Adobe tells you that you are able to do so and so (not always telling you HOW you should do this) and after you bought something it should work. Period.

But now you are in trouble and the software behaves different and to you, unexpected. Adobe makes you believe that it is NEVER their fault (by not say a word about the TRUE problem: bad code. The so-called support-info is a laugh, never a true answer, if you're lucky you'll get a work-around.) as you find out.

So there you are, stuck. I know that there should always be a degree of doubting your own environment (OS, disks, etc) but there is an end to this. After that it is the Adobe-'software' that is the problem. Software that sometimes just vanishes from your memory, leaving no trace whatsoever and leaving your files(ystem) in a complete mess.

Did it ever occur to Adobe that people do not get up in the morning just to buy Adobe coding-errors or badly designed and badly written software products? Probably not. People get up and they want to make a DVD and need software for it so they buy that.

And now the financial side of this. Do you get a refund for the hours you spent when problems are THEIR fault? Do you get your money back? Did you ask your money back? Do they actually try to solve THEIR problems at YOUR desk or do you have to be the President for this?
Encore doesn't cost a lot when it works, if it doesn't work (as it doesn't) Encore is very, very expensive and should be considered straight theft.

Don't get me wrong on this, a manufacturer has the right to sell anything, working or not. But when a manufacturer claims to sell no-home-should-be-without sofware he makes a promise. And this promise should not only be in Adobe's interest, customers have the right to get value for their money and have the promises proven.

So back to the question, why is Adobe so quite after all these complaints? The answer is: as long as you buy stuff and complain at the wrong place (fora, newsletters, etc. Amazon ;-) ) Adobe will NEVER stop ripping you off.

Complain at the right place, in this case Adobe.
ASK YOUR MONEY BACK. STOP BUYING FROM MANUFACTURERS WHO ARE UNABLE TO DELIVER. Also, you could consider not buying other products from the same company.

There is only one solution to companies rejecting and denying customers who have severe complaints after having their movies/menu's rendered upside-down, challenge Adobe to come over to you and let them do it. They should put their money where their mouth is. Go to their offices, call them day and night, ask for the CEO, leave messages through any medium and ASK YOUR MONEY BACK, you have the right to do so!!!!

The above may seem anti-Adobe. This is NOT the case, it was I (as post-production manager) who made the error getting Encore into the project and it is I who is responsible for not being able to finish the project in time, this comes with the role I have.

In order to avoid Adobe-problems in the future I decided to let go of their other products (Premiere-Pro, Acrobat, AfterEffects, Audition) as well. Some fine alternatives are used at great satisfaction and are accepted more and more. Actually, now that there are alternatives, the number of (internal) complaints about Adobe keep rising.
For Adobe Photoshop I made the exception because of archiving issues (and continuity to be honest).

I do not hate Adobe, I hate companies that think that they can ripp me off and worse, behave arrogant.

A company can exist because of me, not the other way around!!!

Droombeeld

PS. Don't complain, ask your money back.



More bugs!!!, October 4, 2005
By L. Bastos
It is impossible to finish a work if you use subtitles. It crashes everytime, "out of memory". But my PC has a 1 GB of memory, XP Pro, PIV 2,8 and I had a lot of space in my two hard disks. I tried all, inclusive reducing my video quality, but is impossible to work. After four days and less than 10 minutes of movie with subtitle, I quit. Don't buy it!



Very buggy. Shame on Adobe!, March 28, 2005
By Bogdan Tyburczy (New York City)
How could Adobe ever release such a messy software? The same Adobe that makes Photoshop, Premiere Pro and After Effects we've known for their professionalism and reliability! I use Encore ver 1.5 and it looks like it's good only for standard projects with menu and bunch of chapters. Working with anything extra e.g. subtitles becomes frustrating and annoying, making projects hardly possible to finish. Adobe Encore does not even seem like written by the same team that makes other products. Adobe, do something about it! Well, just to make it easier on them a little bit, competition is even worse in some cases, but still, that does not give Adobe any permission to lower their standars. Bottom line: from messed up workflow through endless errors, Encore sucks!