Adobe Premiere Elements

Customer Reviews

Average Customer Review




Worst software of any type that I've ever used., February 4, 2008
By Kent Roorda (Denver, CO United States)
I am a past Premier Elements user (with Previous Versions). I got Prem Elem V.4 because it would allow me to process & edit Hi Def Video and even burn it to a Blu-ray disk... At least that's what the sales literature says. The reality is: I and other users of Premier Elements, version 4 have been plagued with problems such as unexplainable CRASHES and many other problems. Transitions between video and still clips intermittantly come out jerky, and sometimes as if there is no transition at all. If any 'effects' are added to video clips, the playback of the clip is jittery and unwatchable. These problems are especially apparent when processing HD video. I have been on Adobe's User Forums only to learn that I am not the only one in this boat. Many others' are experiencing the same problems; especially system crashes - without giving you any error message, or any indication as to why the program crashed. I've had many conversations with Adobe's Technical personnel (who are very nice and willing to help). Unfortunately, they have been unable to help me and others because the software we have is simply defective, poorly engineered, poorly tested, etc. There are a number of other good video editing software out there that have been better tested and that actually work. Or, you can buy Adobe Premier CS3 for $700! I'm not a mean person. Rather, I have tried, and tried, and tried to get this software running well on my very capable and up-to-date computer for more than 2 months now. I have spent endless hours on the Adobe User Forums, and have made many calls to Adobe. The bottom line: No one can help me or any of the other Premier Elements 4 Users who have experienced problems with this software.
It is my personal warning (as well as from other Elements users on the Adobe forums) that you think twice about investing in this software. Even if it was only $5, if it crashes and does goofy stuff, it's not worth the aggrevation.



Can not burn a DVD, October 20, 2007
By A. Hill (Layton, UT USA)
The program to make and edit vidios is really pretty good. The problem I have encounterd like many others is that the DVD burner is full of bugs in this version. I had to pay $75 for software to burn the DVD after I had spend countless hours making my video. I Suggest you look for a later version.



This product STINKS! tech support is BOGUS!, October 8, 2007
By A. Woosley
I got the Premiere Elements 1.0 in a bundle with Photoshop Elements 3.0

While Photoshop is fantastic, I cannot say the same for Premiere Elements. I have had only marginal success creating some projects, but I have had far more problems with this system than success. I have it installed on two computers, a Compaq desktop computer, and my new laptop, a Dell Inspiron 1501. Right now, neither computer will burn .mpeg files using Premiere, and neither computer will burn my .avi project (which happens to be an extremely important audition video for a job application!). Every time I try to burn a disk on the desktop, the project will get nearly through burning, then have an "error" and waste a whole DVD! At least the installation on the laptop is not wasting any disks, but every time I try to burn I get a message saying "Encoding-Transcoding Error", and the burning process ceases.

Tech support is a joke. Their websites, tutorials, readme files are all filled with basic info about how to add effects, run basic commands, etc. None of them offer any solutions for my problem. I have submitted a webcase a week ago, but have yet to receive any reply to my query. I called Tech Support the other day, and after waiting on hold for half an hour, was coldly told that BECAUSE I DON'T HAVE THE LATEST VERSION, I CANNOT RECEIVE TECH SUPPORT OVER THE PHONE, ONLY OVER THE WEB!!!!! The man wouldn't even answer one simple question of "what does it mean when it says 'transcoding error'!"

Yah, tech support for this version is completely BOGUS! And I'm certainly not encouraged to purchase the latest version if this one is so crummy and I can't even get help fixing it when it crashes!

Needless to say, I am thoroughly MAD at the Adobe company right now, and I could not recommend purchasing ANY of their products.

No matter how "cool" anybody tells you Premiere Elements 1.0 is, and how many "great things" it can do, DON'T LISTEN TO THEM. It doesn't matter if this program can make your video look like a blockbuster movie if it continually crashes and cannot successfully burn your project onto a DVD!





Garbage! Junk! Buyer Beware, September 27, 2006
By James L. Breithaupt (Anytown USA)
I am going to boycott all Adobe products from now on.

As of Monday (9/25/06), Adobe no longer supports v 1.0 of this product. As other reviewers have pointed out, this version is buggy, full of problems, and crashes frequently. As a software developer, I understand that all software has minor glitches, especially when first released. As a consumer, however, I get frosted when the manufacturer does NOTHING to keep my business. Expect a long wait when calling in for technical support, and expect nothing but rejection if you are unfortunate enough to get through. Bottom line: I was told to purchase the latest version and, by the way, I called in "after hours" and I should pay $79.95 for the technical support.

Seeya!!!





Buyer/User Beware, March 7, 2006
By Binh Nguyen (Milpitas, California)
Last June I bought a bundle package of Photoshop Elements 3.0 and Premier Elements 1.0 at Fry;s Electronics after reading a very good review from PC Magazine. I installed Photshop right away and have not encountered any problem. However, when I tried to install Premier Elements 1.0 yesterday I kept getting the massage " User name or serial number are not recognized ...." I called Adobe today and was told that since Adobe has just released Premier Elements 2.0 I will no longer have Adobe's complementary support, and the agent asked me to either buy the new version or pay $39.95 for tech support. This is not right. I cannot even installed my 10 months old Premier Elements 1.0 for the first time and Adobe has a nerve to ask me to buy a new upgrade version or pay for support. So this is my last Adobe software. And also there is a warning to all people that don't buy old Adobe software because if you need support you will be out of luck. Furthermore, if you buy a current version software you must install in your computer right away and try it out as much as you could. Adobe's complementary support will be expired as soon as Adobe releases a new version.

Binh