Customer Reviews
Average Customer Review
Nero 7 a disappointment, January 2, 2009
By
David W. KraeuterWhat good is software that doesn't work?
I have used Nero Vision 4 from my Nero Vision 7 Ultra Edition Enhanced successfully before to burn DVDs, but now all of a sudden when I click on "Burn" the program puts up a message saying "Patent Activation Required". When, as instructed, I then click on the "Download" button, I get a message saying "Patent activation failed" and am given only the option of aborting the program. (I am running no firewall.)
An email to Nero support went unanswered. Shame on Nero for dumping this labor-intensive problem on its paying customers.
6.6 was good this was horrid, September 1, 2008
By
ohsolomia (Dallas)
After long and happy service from 6.6 Ultra, I upgraded when I got a new box
to a copy of 7Ultra I bought a while back,then updated.
I have to say that 7 (thru 7.5) is the worst bloated thing I have ever used.
cleaned it out and went back to 6 express
Positively horrid.
8 appears to have all the same problems, if you look at reviews
YOU SHOULDN"T HAVE TO REBOOT AFTER EVERY BURN
New XPpro install, loaded right after browser, so no conflicts
seems like the searcher and bloatware is searching for something
stops and goes back to work after an hour or after reboot
Last time I use Nero there are better approaches
Watch out! License problems - Customer Service is POOR, August 12, 2008
By
Dan T. CollinsI've owned Version 7 Ultra for more than a year. Just reinstalled to my new computer and Nero gives me "Patent Activation Failure" (their term for installing the software on more than one computer). Many emails to Nero customer service have gone without reply. Guess once they have your money, that's all that matters. I suggest you try Roxio first.
worst customer service ever !!!!, February 20, 2008
By
Michael D. Doss (baltimore MD)
I purchased nero 8. It doesn't install properly and they have the worst customer service I have ever experienced. Over two weeks to get a response to your tech question, or you get to pay $1.29 per minute. I called their regular customer service line and waited on hold until they closed.
Nero Burning Rom is the best burner I have used, February 13, 2008
By
P. Cassidy (Florida, USA)
As the title says the Burning Rom program is why I purchased this suite when I already had a "Lite" version of Nero Express. I have used the full version back when it was version 6 and really like the dual directory drag and drop feature. It makes backups of hundreds of digital images very quick and easy.
The install on this utility suite is painfully slow. You will most likely think the system locked up but be patient, very patient and the program will have the entire suite of utilities installed. The program says it will take several minutes but it was almost 40 minutes before it was done.
The package I received is out of date and there is a 7.10.?.? update available for download. You will need a broadband connection since it is packaged as one large 300mb download. Just minutes if you have broadband but over 20 hours if you use a modem like I do.
Customer Service did good and answered my query in about a day regarding the download. The large file is all that is available for Nero 7 Ultra. It was possible to reduce the 300mb to around 220mb using the built-in update program but I can not stay connected for over 20 hours to download a file. They should be a bit more reasonable about that. A lot of folks only have 56k modems to the internet. The slow lane on the super highway I'm afraid.
How difficult is it for them to break it up into several compressed files for downloading???
In closing I will say that the program suite is worth the money but there are issues that you as the consumer should be aware of. I avoided Nero 8 because of the reviews here. So far I am pleased to report I have no bugs with the software as it is installed. The simple media player is actually quite good and better than the two utilities I have from other software.
Good Luck and remember the install is slowwwww!