Nuance Communications, Inc. (
Customer Reviews
Average Customer Review
ERROR: 1325.components is not a valid short file name., September 3, 2008
By
Helena Gingras (Medford, MA USA)
Perhaps my latest email to their support folks will suffice:
I have spent many many hours trying to fix this. Today I spent abt 1 hr on phone with rep. Then followed his instructions as far as I could get:
1. Use ftp link to get version 4.2
2. Run file with Repair options
3. Run program 4.2 version with Remove option
4. Run remover exe tool.
Well that's as far as I got. Wasted 2 more hours. Could not run removal tool, thus could not reinstall 4.2. I CONTINUE TO GET ERROR MSG "1325.COMPONENTS IS NOT A VALID SHORT FILE NAME".
I am very tired of trying to fix this. I paid for a product and it should: 1. function, which it does not, and 2. not interfere with my use of other programs.
I REPEAT THAT I WOULD LIKE AT LEAST A FULL REFUND. ORIGINAL INVOICE ATTACHED.
***
I first contacted them in July. It's September asnd I still have the same problem. I had already repeated these steps twice before today, and it reminded me of a saying: "The definition of insanity is to keep doing the same thing in the same way and expect a different result."
I freakin hate this software.
Great product to help save time, December 9, 2004
By
jay bates (houston, Texas)
I have been using this product for a few weeks and it works great for me. When you consider what it does, the results are pretty amazing - it reconstructs a document with formatting from a picture! It does not work perfectly on every single document, but usually any clean up is minimal. I am very happy with it. For $50 it has saved me hundreds by not having to retype stuff from PDFs. I noticed someone made a comment about it not working on encrypted files - it says that one the box and on the web site. The stupidity of people never fails to amaze me!
PDF Converter with Potential, May 9, 2004
By
Peter Kijewski (Newy York, NY USA)
Having used this product on large (more than 500 pages) and complex documents, my conclusion is that this could be a very good product. Unfortunately, the software has some logic flaws that cause it to fail repeatedly on specfic text formatting. For example, consider the following listing:
a. Data Element
b. Data Element Tag
c. Element Number
d. Group Number
The application always fails on this and similar listings by randomly deleting the new paragraph marker and setting the right margin incorrectly. Too bad that Scansoft support, which could alert developers to this type of problem, is the worst I have ever encountered. Perhaps someone from Scansoft will read this review and fix this problem and other problems encountered by customers.
PDF Converter - Warning, April 28, 2004
By
Tricia Pope (Calgary, Canada)
This software only works on NON-ENCRYPTED pdf files. I paid too much money for something that did nothing for me. It read the pictures or scanned files, but not the text oddly enough. It was a waste of my money and my time to install and attempt to convert the file. I wish I would have checked to find out if it was encrypted or not. I might just end up selling it and hopefully get most of my money back.
Stumbles on Complex Documents, April 9, 2004
By
David Swarthout (Homer, AK United States)
I downloaded this software to convert a two-page PDF document into an editable Word 2000 document. Much of the text converted well but the more complex areas of my PDF file, those that were contained inside of tables, were poorly done. Portions of it were rendered as images(!), while other parts came through properly as text inside of tables. However, much of that text was inside of frames, or even nested frames. Frames are Word objects that are tricky at best, and frustratingly hard to deal with at worst. Removing a frame often removes its contained text as well. Either way, editing the converted document so as to make it look like the original was very difficult. In the case of the portions that converted to images, it was impossible.
The product installs/uninstalls easily and seems to run well. If you're converting simple PDF files, this product may do the job but for complex documents, especially ones containing tables, I would not recommend it.
